Call 0300 330 2090 to:
- activate your card
- get your PIN
- hear your balance
- report your card as lost, damaged or stolen
Phone lines are open 24 hours a day, 7 days a week.
Email firstname.lastname@example.org or call 0300 330 7010 to:
- turn off contactless payments on your card
- ask a question about Healthy Start
- request an interpreter
- tell us about a change in your circumstances
- tell us if you think a mistake has been made
Phone lines are open 8am to 6pm Monday to Friday (except public holidays).
You can also contact us by post at:
152 Pilgrim Street
Newcastle upon Tyne