Contact us

We’re available Monday to Friday, 8am to 6pm (except public holidays).

Our self-service phone line, where you can manage your card and balance, is available 24 hours a day, 7 days a week.

Online (all customer enquiries): use our online form

Self-service phone (manage your card and balance): 0300 330 2090

You can call this number to:

  • activate your card
  • report your card as lost, damaged or stolen
  • get your PIN
  • hear your balance

Phone: 0300 330 7010

You can use this number for all customer enquiries, as well as to request an interpreter.

Relay text phone: 18001 0300 330 7010

Find out about call charges (opens in a new tab)

Our self-service phone line is not accessible if you’re Deaf or have a hearing loss or tinnitus. 

You can call us using the Relay text phone service on 18001 0300 330 7010 or use the Relay app (opens in a new tab).

This phone line is open Monday to Friday, 8am to 6pm (except public holidays). 

You can also contact us by post:

NHS Healthy Start
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN

Follow us on social media

Facebook: NHSHealthyStart (opens in a new tab)

X (formerly known as Twitter): @NHSHealthyStart (opens in a new tab)

You can use Facebook or X to keep up to date with the latest news from Healthy Start, or to send us a direct message.

Alert: The online application will be unavailable between 5pm on Saturday 2 November and 10am on Monday 4 November.

We apologise for any inconvenience.