Call 0300 330 2090 to:
- activate your card
- get your PIN
- hear your balance
- report your card as lost, damaged or stolen
Phone lines are open 24 hours a day, 7 days a week.
Email firstname.lastname@example.org or call 0300 330 7010 to:
- turn off contactless payments on your card
- ask a question about Healthy Start
- request an interpreter
- tell us about a change in your circumstances
- tell us if you think a mistake has been made – for example, if you think you should be eligible but you cannot apply online
Phone lines are open 8am to 6pm Monday to Friday (except public holidays).
You can also contact us by post at:
152 Pilgrim Street
Newcastle upon Tyne