Card queries

Call 0300 330 2090 to:

  • activate your card
  • get your PIN
  • hear your balance
  • report your card as lost, damaged or stolen

This phone line is available 24 hours a day, 7 days a week.

Email or call 0300 330 7010 to:

  • ask a question about Healthy Start
  • request an interpreter
  • tell us about a change in your circumstances
  • tell us if you think a mistake has been made

Phone lines are open 8am to 6pm Monday to Friday (except public holidays). Find out about call charges (opens in a new tab)

You can also contact us by post at:

Healthy Start

Bridge House 

152 Pilgrim Street

Newcastle upon Tyne