Get help to buy food and milk (Healthy Start)

Card problems and queries

To activate your card, get your PIN, hear your balance, or to report your card as lost, damaged or stolen, you can contact us by:

  • Telephone: 0300 330 7010

This phone line is available 24 hours a day, 7 days a week for activating your PIN or reporting your card as lost, damaged or stolen. It’s open Monday to Friday, 9am to 5pm (except public holidays), for everything else.

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You can also use this phone line to contact us about a change in your circumstances or if you think a mistake has been made.